Cellular Roaming

Available for eligible organisations

Roam across both Spark and One NZ mobile networks for greater communications resilience, reliability and coverage.

Check eligibility
roadworks
Service
Cellular services
Delivered by
SafetyNet
Powered by
One NZ + Spark
Key features

Stay safe, stay connected

  1. Switch networks
    Dynamic network switching

    Phones and mobile devices connect to your home network first, if you are outside coverage or the network is down your device searches and connects to the alternate network for voice and data services. This ensures responders stay connected without manual intervention, reducing the risk of communication gaps during critical moments.

  2. Coverage
    Expanded coverage

    By accessing both Spark and One NZ networks, the service extends coverage for users across urban and, particularly, rural and remote areas. This gives teams greater confidence they can maintain communication wherever they are deployed, supporting safer and more effective responses.

  3. Multi facet
    Resilience and reliability

    Roaming gives responders confidence knowing that they have two national networks behind them to rely on. This added layer of resilience helps ensure lines remain open enabling better communications and helping protect responders and the public.

How it works

⁨⁨⁨How PSN Cellular Roaming keeps you connected across Spark and One NZ networks

Transmitter
Product details

⁨⁨What’s included and how it performs

  • Increased coverage area

    Enabling Roaming across both networks adds around 28,000 square kilometres of additional cellular coverage.

  • The confidence of two networks

    Offers a globally-leading multi-network solution developed alongside Spark and One NZ.

  • Part of a cellular solutions ecosystem

    Roaming and Priority is normally provided as a combined service on user devices alongside the Cellular Network Visibility service for situational awareness.

  • Keep your current mobile number

    Keep your current mobile number and home network (Spark or One NZ) while using a single SIM to use both networks.

  • Device compatibility

    Any smartphones or tablets that accept Spark or One NZ SIMs.

  • Security

    Designed alongside Spark and One NZ for emergency grade communications and security.

Get in touch with us

We'd love to hear from you. Send us an enquiry about our PSN Cellular Services.

FAQs

  • PSN Cellular Roaming is a multi-network solution meaning users can move across both Spark and One NZ networks. This will happen automatically for users if coverage from one network is unavailable in an area and the alternate network is providing coverage.

  • Thanks to users having access to two networks, the service increases communications resilience and reliability as well as coverage, especially in rural or remote areas.

  • The Public Safety Network is only for use by the emergency services and other eligible organisations with a role in public safety

  • PSN Cellular Roaming is permanently active on a user’s phone or wireless device. If one network is not available and the alternate network is, the phone or device will automatically connect to that network so that communications capability continues. 

    The user retains their ‘home’ network (Spark or One NZ) and an icon on their home screen will show when their phone or device is Roaming on the alternate network

  • SafetyNet is working with a small group of new customers to perfect the onboarding, billing and service management experience for new customers.

    When we are satisfied that the offering and experience is simple, robust and effective for new customers we will begin onboarding new customers in larger volumes. This is likely to be from early 2027.

    Please get in touch if you are interested PSN Cellular Services and being kept up to date on new customer onboarding timeframes.