Location Information Services
For emergency services only
Connecting emergency responders with trusted location information when it matters most.
- Service
- Location Information Services
- Delivered by
- SafetyNet
PLEASE CALL 111 IF YOU NEED TO REPORT SOMEONE LOST OR MISSING
Please note this site is not intended for reporting emergencies. If you require immediate assistance call 111.
About Location Information Services
About Location Information Services
Globally, emergency services are increasingly benefiting from the precise, rapid location information cellular technology can provide to help locate people in an emergency. These location information services have become a critical component of emergency response systems.
Emergency Caller Location Information
In New Zealand, when a person calls 111 from a mobile device, the emergency call-taker automatically gets information about their location. This is Emergency Caller Location Information (ECLI) and has been in place since 2017. Find out more here
Device Location Information
When a person has not themselves called 111 but there are grave fears for their health or safety, emergency services can locate their mobile device, subject to rigorous safeguards and controls. This is Device Location Information (DLI) and has been in place from August 2025. Find out more here
Who's involved
Emergency Location Information Services are operated in collaboration between:
- SafetyNet
- emergency service providers (Fire and Emergency New Zealand, Hato Hone St John, New Zealand Police and Wellington Free Ambulance)
- mobile network operators (2degrees, Spark and One NZ).
Each agency has a role in the system:
- SafetyNet oversees the operation of the services which receive and process location information
- the emergency service providers receive the location information and use it to verify location information, as part of their response
- the mobile network operators provide location information for mobile phones.
Protecting your information and your privacy
Location services are designed with controls to protect your privacy when you call 111 or when your life or health is considered to be at risk or threatened.
The Privacy Commissioner has authorised the use of Emergency Location Information via Schedule 4 of the Telecommunications Information Privacy Code(external link)
The Location Information Services Privacy Statement explains how ECLI and DLI comply with the Code.
How to get more information or make a complaint
How to get more information or make a complaint
Requesting a record of your 111 call
You can request access to the part of the record of your 111 call transferred to the emergency service providers at the links listed below:
- New Zealand Police(external link)
- Fire and Emergency New Zealand(external link)
- St John(external link)
- Wellington Free Ambulance(external link)
Requesting information about a notification text
If you have received a text about your location information being collected and you want more information, contact us
Privacy
If you have privacy concerns, read the Location Information Services Privacy Statement which includes contact information.
Mobile service complaints
Contact your mobile network operator for any complaints relating to your mobile service:
- Making a Complaint(external link) - 2degrees
- Complaints policy(external link) - Spark
- Your opinion matters(external link) - One NZ.
Emergency service complaints
Contact emergency service providers for any complaints relating to their services at these links:
- Fire and Emergency New Zealand(external link)
- Hato Hone St John(external link)
- New Zealand Police(external link)
- Wellington Free Ambulance(external link)
General enquiries
For any general enquiries about Location Information Services, please contact us